Helping at Home was set up to do one thing well: help people stay in their own homes, for as long as they choose to. We’re a family-run provider based in Newark. The Care Quality Commission rates us Good. On homecare.co.uk, families give us 9.9 out of 10.
Where the idea came from
Ken and Doris were Andy’s grandparents. Ken was Andy’s role model, who lifted a room, treated everyone with respect and found warmth in all he did. Doris made sure things were done properly, first time, every time. Between them they set a standard, and Helping at Home is our attempt to carry it forward.
So when a hard question comes up, about a complaint, a rota or how a carer is treated, the test is the same. Would Ken think it was right, and would Doris say it was done properly?
What we hold ourselves to
- Trust first. Families should always know who is coming and what to expect. Every carer is directly employed and trained by us. We do not use agency staff.
- The client’s choices lead. Care plans are built around what the client wants. Courtney Pike, our Registered Manager, oversees every care plan.
- Familiar faces. We aim to give each client a core team of up to four carers. More on our familiar carers page.
- Carers are treated well. We pay above the Real Living Wage and cover training costs.
- A local team. We’re based at 65 London Road, Newark, and when you call you reach the people who plan the care.
- Independently checked. The Care Quality Commission inspects us and publishes its findings: read our CQC profile.
- A code of practice. We are a member of the Homecare Association and have signed its Code of Practice. The CQC inspects. The Association does not. Our NHS Data Security and Protection Toolkit status is Standards Met 2025-26 and you can verify on the NHS toolkit.
The team
The day-to-day is run by a small team: Andy Griffin (Director), Courtney Pike (Registered Manager), Megan Williams (Deputy Manager) and Charlotte Offord (Care Co-ordinator). Several of them started as carers and progressed with training we funded. Meet the full team.
Where we work
We provide care in Newark, Grantham, Collingham, North Hykeham, Bingham, Retford, Ollerton and Southwell, and the villages around them.
