Our carers
The people who visit you are the heart of what we do. Every carer is employed directly by Helping at Home, never through an agency and never as a contractor. The person at your Mum’s door has been recruited, trained and supported by the same small team that manages her care. Each carer is enhanced DBS checked and reference verified before they start.
New carers don’t work alone until they’re ready. Every one works through the Care Certificate during induction, the nationally recognised standards for safe, dignified care. They also train in moving and handling, safeguarding, medication, infection control and first aid. We pay for that training in full, and for shadow shifts. New carers learn alongside experienced colleagues, in real homes, before they support a client on their own.
Qualifications and how we develop our team
Training doesn’t stop at induction. We fund the qualifications that let carers build a career in care. Megan joined as a carer in 2021, and Helping at Home paid for her NVQ Level 3 and Level 5 in adult care. She is now our Deputy Manager.
Keeping your care consistent
We aim to give each client a core team of up to four carers, with introductions before care starts wherever possible. Read how we protect continuity, and what happens when a regular carer is off, on our familiar carers page. How we are inspected and held to account is on our CQC-regulated care page.
Call 01636 646915, or request a care assessment and we’ll come to you.
