homecare.co.uk Top 20 Home Care Award 2026Top 20 Award 20267th of 1,203 in the East Midlands
Where we work

Home care across Nottinghamshire and Lincolnshire.

Family-run from Newark-on-Trent. We cover eight main towns and the surrounding villages.

From our office at 65 London Road in Newark we cover eight towns and large villages, and the villages around each one.

Two things decide how far our visiting care reaches. One is drive time: we plan rounds around clusters of nearby homes, because 40 minutes in the car between two half-hour visits helps neither client. The other is whether our carers live nearby. If they do, a colleague can cover when someone is off sick. If they don’t, we’ll tell you, and we won’t take on visits we can’t staff.

Live-in care works differently. The carer lives in the home, so distance from Newark makes no difference, and live-in reaches across the whole of Nottinghamshire and into South Lincolnshire.

Which council you deal with

Where you liveAdult social care is handled by
Newark-on-Trent and villagesNottinghamshire County Council
Southwell and villagesNottinghamshire County Council
Ollerton and BilsthorpeNottinghamshire County Council
Bingham and villagesNottinghamshire County Council
Retford and villagesNottinghamshire County Council
Grantham and villagesLincolnshire County Council
Collingham, Brough and BesthorpeNottinghamshire County Council
North Hykeham, Witham St Hughs, Bassingham and SwinderbyLincolnshire County Council
BottesfordLeicestershire County Council

A few places have a Newark postal address but sit in Lincolnshire. Long Bennington is the one that comes up most: NG23 postcode, Newark on the envelope, South Kesteven district. Council-funded care and Direct Payments there run through Lincolnshire. If you are paying privately, or through NHS Continuing Healthcare, the border makes no difference.

What it costs, wherever you are

Rates do not change by town. Visiting care starts at £31 an hour, with a minimum visit of 30 minutes at £17, plus a £2.50 travel charge per visit. Live-in care starts at £1,800 a week for one person and £2,250 for a couple. Home care is exempt from VAT, so there is nothing to add to any of those figures.

The costs and funding pages explain each route, including council funding.

Who you speak to

Courtney Pike, our Registered Manager, holds the registration with the Care Quality Commission and oversees every care plan. The office is open 8am to 6pm, Monday to Saturday, on 01636 646915. Carers visit between 7am and 10pm, seven days a week.

We are CQC-regulated and rated Good. Families rate us 9.9 out of 10 on homecare.co.uk, and we were named a Top 20 Home Care Provider in the East Midlands for 2026.

Do we cover your village?

Type the name of the village or town. If it is on one of our rounds, we will point you to the right page.

See every place we cover

Frequently asked questions

Which towns does Helping at Home cover?

Visiting care covers Newark-on-Trent, Southwell, Ollerton, Bingham, Retford, Grantham, Collingham and North Hykeham, and the villages around each. Live-in care reaches further.

Do you charge more for care further from Newark?

No. The hourly rate and the £2.50 travel charge per visit are the same in every town we cover.

Which council do I deal with for funded care?

Nottinghamshire County Council for most of our towns. Lincolnshire County Council for Grantham, North Hykeham and Long Bennington, and Leicestershire County Council for Bottesford.

What if I live in a village rather than one of the eight towns?

Usually, yes, if it is near a town we already serve. Call 01636 646915 and we will tell you whether we can staff it.

Are your carers local to the area they work in?

Most carers live in or near the town they work in, which keeps journeys short.

Ready to talk about care?

Request a free care assessment and we'll come back to you within one working day. No automated calls, no hard sell — just a conversation, when it suits you.

Call us Request assessment
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