Continence Care at Home in Newark

Where are you up to?

Things have changed at home

A fall, a hospital letter, or managing less well than before.
A free assessment, usually within a few days.

Request a care assessment

Urgent: Leaving hospital soon

A discharge date, or one expected this week.
Care that can start the day someone comes home.
Forms received outside our office hours are reviewed when we open at 8am Monday to Saturday. For urgent matters relating to hospital discharge, use our fast-track form and we’ll respond within a few hours.

Use the discharge fast-track

Planning ahead

Nothing urgent, but you want to know what is possible.
What care costs, and what help with paying for it exists.

See what care costs

The short answers

What we do

Help getting to the toilet safely and on time, discreet support with washing afterwards, changing and disposing of continence products, skin care that spots soreness early, help staying hydrated, and laundry.

Who it's for

Your Mum, your Dad or your partner, where continence has become part of what daily care needs to cover. It works alongside NHS continence services rather than replacing them.

Cost

Usually part of a wider personal care visit rather than a separate service, so our standard rates apply: from £31 an hour, or £17 for a 30-minute visit, plus a £2.50 flat travel charge per visit. Care is exempt from VAT. Full costs and funding.

Who will come

A small team of familiar carers, working to the person's own preferences and routines, with a calm and matter-of-fact manner. Everyone is directly employed. We never use agency staff. How we keep care familiar.

Why continence support matters

Continence problems are common as people get older, after a stroke, with dementia, or alongside other conditions. They are also one of the hardest things for families to talk about. Left alone, they can lead to sore skin, infections and falls on rushed trips to the bathroom. Some people lose confidence and stop doing the things they enjoy.

Good continence care protects a person’s skin and dignity. It also takes the worry out of something that should never be a source of shame.

What our carers can help with

Support is planned around the person’s own preferences and routines. Drinking enough matters more for continence than many people expect, so carers help with that too. They keep a calm, matter-of-fact manner throughout.

Continence care depends on trust. We aim to give each client a core team of up to four carers. Our familiar carers page explains how that works.

Working alongside NHS continence services

We give practical, day-to-day support. We don’t assess or diagnose. The right products, and sometimes treatment, depend on knowing the cause.

If your family member hasn’t had a continence assessment, speak to their GP. The GP can refer them to NHS continence services. Those services can find the cause, suggest the right products and, in many areas, arrange supplies. We then support the practical side of care around what the clinical team recommends.

Where continence needs involve a catheter or stoma, that care needs clinical training. It sits within our complex care service rather than this one.

Continence care and dementia

For someone living with dementia, the reasons behind continence problems aren’t always obvious. They may struggle to find the bathroom, notice the urge in time, or remember what to do. Our dementia care page explains how we approach this.

Costs and funding

Continence support is usually part of a wider personal care visit, so our standard rates apply. Our costs and funding hub sets out the prices and the funding routes. These include local authority support, and NHS Continuing Healthcare where someone is eligible.

What happens next

Tell us what’s been happening. Call 01636 646915 or request a care assessment.
We visit and agree a plan. We look at routines, the home and mobility, and talk about whether an NHS continence assessment would help.
Care starts and is reviewed. We keep in touch and change the support as needs change.

We provide continence care in Newark, Grantham, Bingham, Retford, Ollerton, Southwell, Collingham and North Hykeham, and the surrounding villages.

Frequently asked questions

What is continence care at home?

Continence care is discreet, practical support with toileting, hygiene, pad changes and skin care. It is for people who find managing the bathroom difficult. At home it's usually part of a personal care visit.

Is continence care embarrassing for the person receiving it?

It doesn't have to be. Carers treat continence care as an ordinary part of care. We aim to give each client a core team of up to four carers, so the person is helped by people they know and trust.

Do you provide continence products like pads?

Products and, in many areas, supplies are usually arranged through NHS continence services. That follows an assessment by a GP or district nurse. We support the day-to-day care around what the clinical team recommends.

Can you help with a catheter or stoma?

Catheter and stoma care need clinical training and sit within our complex care service rather than standard continence support. That page explains what our trained carers can do and where a district nurse stays involved.

Can continence care help someone with dementia?

Yes. A familiar carer who knows the person can watch for their cues and keep a steady routine. That can reduce the distress continence problems cause for someone living with dementia. We build this into the wider dementia care plan.

Continence care at home, handled with dignity