Your home care provider is closing. Here's how to keep care going.

If your care provider is closing, you have more time than it feels like

Families are often told in a single letter or phone call, with a couple of weeks to sort something out. It is worrying, but it is rarely as rushed as it first seems. Call 01636 646915 or use the form below, and we will give you a clear answer on timing within hours.

• CQC Good, regulated by the Care Quality Commission
• 9.9 on homecare.co.uk from recent family reviews
• Directly employed carers, never agency
• We try to keep familiar carers with the people they support

First steps when you get notice

• Check the end date on the letter, and whether visits continue until then.
• Ask your current provider to share the care plan and medication records with your new provider.
• If care is council funded, tell your social worker or Direct Payments contact that you are changing provider.
• Call two or three regulated providers who cover your area and have capacity.
• Ask each one when they could start, and whether they can keep your current carers.
• Check each one on the CQC register, and ask whether they have signed the Homecare Association Code of Practice. We have, as a full care-providing member.

You do not need all of this in place before you call us.

Speak to us early, and we can plan a smooth handover

The earlier we hear from you, the more room we have to overlap the handover.

Can you keep the same carers?

When a provider closes, the carers who know your routine are often looking for a new employer too. We pay above the Real Living Wage and are recruiting experienced local carers. If your carers join us, we try to keep them with the people they already support. We cannot promise it in every case, but it is often possible. Mention your carers by first name on the form.

Your funding follows you, not the provider

• Privately funded. You agree a new arrangement with us, with no council waiting list or financial assessment.
• Direct Payments. Your Nottinghamshire or Lincolnshire contact can help you change provider.
• Local Authority funded. Your social worker or the council brokerage team changes the named provider.
• NHS Continuing Healthcare. The CHC team confirms the new provider.

With consent, we can speak to your council or CHC contact directly.

How quickly can care start?

We do not promise care within 24 hours, because that would mean sometimes failing people who needed it. In most cases we accept, the first visit is within the same week.

What it costs

Our standard pricing applies:

Home care is exempt from VAT under welfare services rules. For Direct Payments, NHS Continuing Healthcare and self-funded routes, see Costs and funding.

Talk to us about keeping care going

Keep care going

Tell us what you need and we'll come back to you quickly.

Send a few details and we will call you back the same working day. You do not need to have everything figured out first. A conversation is just a conversation.

Prefer to talk now? Call 01636 646915. Our office is open Monday to Saturday, 8am to 6pm.

Your name

Phone number We'll call you back as soon as we can.

When does your current care end? (if known)

Current carers' first names (optional) If you'd like us to try to keep them, tell us who they are.

Brief situation A sentence or two is enough. We'll ask anything else we need when we call.

Send my details

If you work for the provider that is closing, we would like to hear from you too. See care jobs for carers whose employer is closing.