Can you collect someone from the hospital ward on discharge day?

We do not provide patient transport. We can be at the house when the ambulance or family car arrives, so the first hours at home are not done alone.

Will we see the same carers each visit?

We aim to give each client a core team of up to four carers, with introductions before care starts wherever possible. When regular carers are off, cover comes from our wider directly employed team, never from agency staff.

Can private home care run alongside reablement?

Yes. Reablement is short-term and goal-focused. Private home care can fill gaps reablement does not cover, take over once reablement ends, or run alongside it.

What if my family member refuses care once they are home?

It is common, especially after a hospital stay where independence has felt taken away. Our carers build trust over the first few visits. If consent or capacity is a concern, we talk it through with your family before care starts and refer to community professionals where appropriate.

Can carers help with medication after discharge?

Yes. We provide medication prompting or administration, depending on the discharge prescription and what your family member can manage. Both are documented in the care plan and logged in the Birdie app.

Is there an out-of-hours line for urgent discharge enquiries?

Our office is open 8am to 6pm Monday to Saturday. The fast-track form on this page routes to our out-of-hours duty phone between 7am and 10pm seven days a week, and we respond within a few hours.

Urgent Home Care This Week After Hospital Discharge

Coming home from hospital can be the hardest part

Call 01636 646915 or use the fast-track form below. We respond to discharge enquiries within a few hours, between 7am and 10pm.

CQC Good, regulated by the Care Quality Commission
9.9 on homecare.co.uk from 32 recent reviews
Directly employed carers, never agency
30-minute minimum visits available where suitable

Speak to us before discharge day

The first 72 hours at home are usually the hardest. Medication routines change, mobility is reduced, the fridge is empty and sleep is broken. If we hear from you in time and have capacity, a carer can be at the door on day one.

Call 01636 646915 Submit fast-track form

What we help with after hospital

Support usually covers some or all of:

Personal care: washing, dressing, toileting and continence care
Medication prompts or administration, in line with the discharge prescription
Mobility support and falls reduction, working alongside any physio referrals
Meals and hydration, particularly after surgery, infection or weight loss in hospital
Welfare checks for people living alone
Overnight care where night-time risk is high
Family updates through the Birdie app

We agree the support with you and, with consent, the ward team.

How quickly can care start?

We do not promise care within 24 hours, because that would mean sometimes failing people who needed it. What we do promise:

A same-day call back if you contact us during office hours
A clear answer on capacity within hours
A first visit within the same week in most discharge cases we accept
An honest “not yet” if we cannot cover the care reliably, and a referral to another regulated local provider if helpful

Reablement, NHS Continuing Healthcare and private home care

Reablement is a free, short-term NHS or council service after discharge. It usually lasts up to six weeks and aims to restore independence. Not everyone qualifies, and it can end before independence is fully restored.

NHS Continuing Healthcare (CHC) is fully NHS-funded care for people with a primary health need rather than a social care need. It pays for the entire cost of the agreed care.

Local authority funded home care through Nottinghamshire or Lincolnshire County Council involves a needs assessment and a financial assessment. Eligible families receive a contribution. It is often lower than the private rate, so some families top up the difference.

Private home care is what most families use, from day one or after reablement ends. You pay the headline hourly rate, with no wait for a council assessment.

What it costs

Standard pricing applies:

Visit type	Price
Hourly visit	£31
30-minute visit	£17
Travel per visit	£2.50
Bank holiday and Christmas Day	Premium rates apply, confirmed at quote

Home care services are exempt from VAT under welfare services rules (Group 7, Schedule 9, VAT Act 1994).

For Direct Payments, NHS Continuing Healthcare and self-funded routes, see Costs and funding.

Local hospitals we work with families from

Newark Hospital (Sherwood Forest Hospitals NHS Foundation Trust). Rehab and Urgent Treatment Centre.
King’s Mill Hospital, Sutton-in-Ashfield (same trust). Acute care for Newark and Ollerton.
Grantham and District Hospital (United Lincolnshire Hospitals NHS Trust). Inpatient care and 24-hour Urgent Treatment Centre.
Lincoln County Hospital (same trust). Acute care for the Grantham, Long Bennington and Bottesford side.
Queen’s Medical Centre and Nottingham City Hospital (NUH). Acute and specialist care.

We are not formally affiliated with these trusts. With consent, we share practical information with ward staff and discharge co-ordinators where it helps.

Continuity from day one

We aim to give each client a core team of up to four carers. Read more about how we keep care consistent.

Talk to us about coming home

Fast-track form

Tell us what you need and we'll come back to you quickly.

We respond within a few hours — including evenings and weekends. You do not need to have everything figured out before you contact us.

Need to speak to someone now? Call 01636 646915. We're available 7am–10pm, seven days a week for urgent discharge enquiries.

Outside office hours (8am to 6pm, Monday to Saturday), the form reaches our duty phone between 7am and 10pm, seven days a week.

Coming home from hospital. We can start care this week.